One of the biggest online shopping sites in the Philippines, Zalora is a renowned name for the fashion products of the hottest trends and the latest in new brands and designers under one umbrella.
It offers one of the widest ranges of apparel, footwear, accessories and beauty products of the top brands such as Nike, Adidas, MNAGO Man, H&M, Kate Spade, Gucci and many more.
Zalora never lets you worry about product availability, either from international or local brands. You can buy ballet shoes, women bracelets, women skinny jeans, necklaces, men’s shirts, wallets and many more products literally at your fingertips, all at affordable prices by applying our Zalora promo codes and vouchers.
Zalora Free Returns
Didn’t find the arrived parcel suitable for you? No worries, as you can return the items by following the easy Zalora return policy within 30 days of the delivery free of cost. The conditions for making returns are mentioned below:
- The items must be in the same condition in which they are received.
- You must pack the goods in the original package and attach the invoice if you have received one.
- The tags on the products must not be removed.
There are two ways of returning the Zalora items so choose the one that seems appropriate to you and get a refund to your original payment method:
- Pick-up- Their rider will collect the package from you by arriving at the address and on the date that you have mentioned on the Zalora online return form.
- Zalora Drop-Off Points- Another alternative is to drop the package at any of the Zalora Click and Collect sites.
Payment
Shop for Zalora shoes, bags, tops, t-shirts, dresses, perfume and other items using the secured payment modes they have, including:
- Credit Card/Debit Card (JCB, Master Card and VISA)
- PayPal
- E-Wallet or Wallet Credit
- Cash on Delivery
- Grab Pay
- GCash
- Google Pay
Also, don’t forget to make the most out of the Zalora promotions and save your wallet by redeeming authentic Zalora promo codes that are listed here.
Zalora Customer Service
Zalora Philippines customer service team is just a click away so whenever you are in doubt, contact them through any of the following platforms:
- Zalora Live Chat- Put your query 24/7 and their chatbot will respond quickly. You can also chat with their live agents anytime between 9 am-6 pm from Monday to Sunday.
- Send them an email at customer@ph.zalora.com.
- You can also connect to them via Facebook.
It is suggested that you first visit their FAQs section as topics like delivery, payment, return, warranty repairs, size guide and others are covered here.
Get the Zalora credit card and save like never before on your favourite dress, shoes, Zalora accessories and other items using the latest offers that you can find on our website. Earn cashback as well as Zalora reward point on spending 50 points.
You will also get a welcome gift of P5,000 in ZALORA cashback once your credit card gets approved.
Download Zalora App
Install the Zalora application on your smartphone to enjoy the great shopping experience at your fingertips. The HD pictures, Zalora Fresh50 voucher, quick payment, special Zalora discounts and other features make their application a better platform for the Filipinos to shop their fashion list.
With their application receive up to Zalora 50% cashback and for more savings, apply our Zalora discount codes without thinking twice.
Get Zalora First Order Voucher
Whether it is a Zalora limited-time offer or the mega sale events like Zalora 11.11 Single’s Day Sale, Zalora Black Friday offers, New Year discounts- get notified about all of them by simply subscribing to their newsletter service that is absolutely free of charge.
Along with the latest updates, you get Zalora 350 off first order promo code when subscribed to their newsletter. Save every time you shop with the Zalora discount codes and coupons that are available here.
Zalora Gift Cards
Fashion is never under-rated so why not give the Zalora Philippines gift cards to your loved ones who could use them on the brands they wish to buy and enjoy huge Zalora discounts through these gift vouchers.
No matter what the occasion is, great fashion sense is always appreciated so catch people’s attention for your new look without losing much money from your pocket on applying our Zalora voucher codes for times when you are out of the gift cards.
Where can I find the Zalora tracking option?
The Zalora tracking option is available on their website and app. After the Zalora login, follow these steps:
- On Website- At the top right corner of the Home Page, tap the Account widget and click on the “Track My Orders” option.
- Via App- From your Account, go to the Orders and click on the Tap Order option.
Can I cancel my exchange/cancel request at Zalora?
Absolutely! If you have submitted the request for replacement or return and want to keep the product then contact their customer service team as soon as possible and they will help you out.
When can I exchange my Zalora order?
You can exchange the items if you want different colours or sizes. Please note that Zalora does not allow the exchange for a different product, you need to make a return and place a new order.
How long does it take for Zalora to deliver in the Philippines?
Zalora shipping time depends upon your location as well as the delivery method you have opted for. It may take longer than 1-3 working days for them to deliver your order. For speedy delivery, you can choose Zalora Express shipping.
Make Zalora your shopping destination as it has got something to cater to all the fashion needs of women and men. They have 100+ luxury brands and boutiques like Kate Spade, adidas, Gucci, H&M, Melissa, Daniel Wellington, H&M, Mango and more for you to choose and buy without stretching your budget as we have listed their latest promotions as Zalora voucher codes and coupons that you can use without thinking twice for guaranteed bargains.
Besides their unparalleled product range, they have remarkable customer services for online buyers including safe shopping, no quibble returns for free, quick delivery, prompt customer support and Zalora discount codes which you can find on this page.
Zalora Return Policy
Shopping is going to be amazing at the Zalora website or app as they offer no quibble returns to the Filipinos. Don't like the item? With Zalora free returns send it to them using any of the following ways:
Drop-Off at Click & Connect- Take your package to any of the Zalora Click and Connect sites or J&T branches.
Book the Collection- Select the date for the Zalora rider to come and get the parcel from your door.
You are required to make returns within 30 days of the delivery date. Please note that the goods must be in unused condition with all the tags attached and packed in the original packaging. Zalora refunds are made to the original payment method within 24 hours and up to 7 working days.
Zalora Free Shipping
Shop for Zalora bags, perfumes, sportswear, partywear, casuals, footwear and more that come to your door at no extra fees with Zalora free shipping voucher. Qualify the minimum order value ranging from Php 1495-Php 2995 as per their seller partner and receive Zalora free shipping service on your order.
Find the Zalora package at the mentioned address as soon as possible in a maximum of 14 days. You can also select Zalora Express Shipping to get the parcel within 2 days if placed the order by 5 pm.
Zalora Credit Card Cashback
Take your shopping to another level with Zalora credit card promo and benefits which multiply your discounts on every order. Apply for the Mastercard Titanium tier credit card by RCBC Bankcard and enjoy privileges like:
- Welcome Gift of P5,000 Zalora Credits
- Zalora Cashback of 6% on all orders and 2% cashback on other online purchase
- Unlimited Zalora free shipping for Zalora Now members
- Non-expiring Zalora Reward Points on other retail spend
- Get up to 35% discounts on brands like Under Armour, Puma, Zalora Basics, MANGO, Superdry, Nike and others along with cashback and save huge.
Exclusive Zalora Sale
No more forgoing the discounts on fashion staples that are meant for you. Take advantage of the Zalora dress sale and the latest offers on other products from their Sale section which is at the top-right section of every department.
Whether it is a festive season or sale events like ZALORA 9.9 Sale, Zalora Chinese New Year Sale and Single's Day Sale, their promotions will give you every reason to shop. Moreover, you can use Zalora voucher codes that are listed here for everyday savings.
Zalora New User Voucher
Zalora has got every reason to make you switch to them being Asia’s largest online shopping platform. The moment you walk into their virtual store and plan to buy, you sign up for the exciting shopping journey.
And subscribing to their newsletter service which is completely free of charge, enhances your journey by making you updated on the latest sale, vouchers and product launches so that you Get It rather than Regret It! Additionally, you get the Zalora first order promo code of 350 that you can use on your second order.
25% Off by Zalora App Discount
Experiment with your style boldly by following the in-fashion trends or creating your own statement as shopping for the insta-inspiring look with the finest range of clothing and accessories is only a matter of a few clicks with the ZALORA app that you can install for free and unlock benefits that are only eyes for the app users.
You get 500+ brands in the palm of your hand to choose from and the Zalora first order voucher code with a discount of 25% on your first app order. Future orders are also exposed to better savings when you apply our listed Zalora promo codes and coupons.